Credit-back
credit-back is another feature for our customers. This is given in goodwill so therefore considered a charitable giveaway. This giveaway distributes the ownership to the consumer as Greenlers Eco-system is a (DAO) – Decentralised Autonomous Owenership. This ownership Subsequently provides voting rights.
The technicals
We set the annual cashback rate starting at (up to) 20% during our product launch in September 2023, this is the desired rate we would prefer to stay around throughout our eco-systems entire lifespan, credit-back percentage rate is set and reviewed annually.
Variation of credit-back rate depending on product
The percentage rate which is set and chosen is the maximum rate we can credit-back for any particular product, as we may have particular products we could offer a lower credit-back percentage rate. This may be uncommon but may occur due to the nature of the products supply-chain complexity, mark-up rate as well as profit margin.
Order Process
To get the cashback, you simply order from our e-commerce store, on completion you would be asked to pay using fiat currency or GRNL token. If GRNL token was the method for payment , a credit-back is not required as a 20% discount will be automatically applied upon entering a discount code which would be notified to the consumer via e-mail. If fiat currency was used to complete the transaction the consumers pays as normal, e.g. credit,debit card, PayPal or Google/Apple Pay. Before final order confirmation, the consumer would be asked to input the wallet address they would want the credit-back to be deposited into.
IMPORTANT: It is crucial that until we are listed on notable exchanges, all consumers choose a non-custodian wallet for receiving GRNL token credit-backs. failing to do so may result in GRNL token being stuck and not withdrawal-able. In Summary a custodian wallet is any wallet provided by an exchange, for more information regarding this please click here.
Cashback is paid in GRNL token, and this is how you become a co-owner of Greenlers. And it is totally your choice whether to hold tokens and keep the ownership or exchange tokens to fiat currency or for any other purpose.
Cashback expiry
Cashback is a voluntary participation and it doesn’t affect the completion of product purchases in any way. After buying any Greenlers product you have 90 days to claim the cashback. After 90 days this cashback is no longer redeemable and is kept as additional retained profit within Greenlers eco-system. During these 90 days you can send your accumulated cashback to the wallet of a family member or friend. You only need to know their email address and confirm the .
Disclaimer: Although our credit-back percentage rate is set and reviewed annually – In the unforeseen events of an economic downturn, political unrest, international scale pandemic, sharp rise in production costs or tax rate fluctuations against our favor we may slightly or significantly reduce the credit-back rate or even temporary pause credit-backs altogether. If such emergency situation does arise we would give 7 days notice via our websites/social-media for the change to take effect.
Refund and exchange policy: Our customers have the right to refund or exchange within 14 days after receiving goods (customer is liable for Returns postage & packaging cost). Please note that if you already redeemed your for crypto-cashback, the item is no longer 100% refundable, we can either offer a partial refund – (calculated in accordance to the reduction in percentage that was redeemed in the cashback (e.g. 100% – 20% = 80%)) or an full value exchange for an alternative product that is in stock of equivalent value. Bear in mind that with all returned or exchanged goods, it would be inspected by our customer care team and expected to be in re-sellable condition – if they are not in satisfactory resellable condition then a refund would not be issue-able. The goods could be re-delivered back to customer upon written or verbal confirmation. If no resolvable solution is reachable with the customer we would seek to give the product/s away as a charitable donation to those in need, or resell privately at discounted price as used/opened product/s.